93bk Privacy Policy — How your information is kept secure

1 Introduction & Commitment

93bk ("we", "our platform") takes your privacy seriously. When you create an account on 93bk or use any of our services, you share certain personal information with us. This Privacy Policy clearly explains what information we collect, how we use it, and how we keep it secure.

We believe transparency is the foundation of trust. We do not collect any hidden data, and your information is never sold to third parties without your consent. 93bk adheres to international data protection standards and is committed to safeguarding your privacy.

This Privacy Policy is part of 93bk's Terms and Conditionsto be read alongside. Both documents should be read together.

2 What information we collect

93bk collects your information in several ways. Some information is provided directly by you, while other information is collected automatically as you use the platform.

3 How Information Is Used

93bk uses the information it collects solely for defined, legitimate purposes. There is a clear reason behind every use, and no data is used beyond what is necessary.

• Account management: Your personal information is used to create, manage, and secure your account.
• Identity Verification (KYC): Information is used in the KYC process to verify age and identity and to prevent money laundering.
• Payment Processing: Financial information is used to process deposits and withdrawals accurately.
• Customer Support: Your information helps us resolve your issues quickly and effectively.
• Responsible Gaming: Gameplay patterns are monitored to help identify and prevent signs of potential addiction.
• Promotions and Bonuses: Your information is used to send you relevant offers based on your preferences and activity history.
• Fraud Prevention: Your transaction and gaming data are analyzed to detect and prevent suspicious activity.
• Legal obligations: Required information is retained to meet regulatory authority obligations.

4 Who Information Is Shared With

93bk never sells your personal information. However, limited data may be shared with trusted third parties in certain specific circumstances.

• Payment Processors: Necessary information is shared with mobile banking providers such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• Identity Verification Service: Information may be shared with authorized verification services to facilitate the KYC process.
• Legal authorities: We are legally required to provide relevant information when ordered by a court or directed by a government authority.
• Technology Partners: Only necessary information is shared with technology service providers that support platform operations, and they are bound by strict confidentiality agreements.
• Auditors: Limited data is used during periodic third-party audits to verify security and fairness.

5 Cookies & Tracking Policy

93bk uses cookies to ensure the platform functions correctly and to improve your experience. Cookies are small data files stored in your browser.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring the platform functions properly. Disabling them will prevent the platform from working correctly.
• Performance Cookies: Used to monitor and improve platform performance. No personally identifiable information is collected.
• Functional Cookies: Used to remember your language, preferences, and settings.
• Analytics Cookies: Used to analyze how users interact with the platform and improve the service.

You can manage cookies at any time through your browser settings; however, disabling essential cookies may prevent certain features from working.

6 How Long Information Is Retained

93bk retains your information only for as long as necessary. Once it is no longer needed, it is securely deleted or anonymized.

• Account information: Retained for as long as the account is active and, after closure, for the period required by applicable regulatory obligations.
• Transaction Records: Transaction records are typically retained for 5–7 years to meet financial regulatory requirements.
• Gaming History: Gaming history is retained to support responsible gaming monitoring and fraud prevention.
• Support Conversations: Support conversations are stored to maintain service quality and assist with dispute resolution.
• KYC documents: Identity verification documents are retained in accordance with legal requirements.

7 Your Data Rights

As a member of 93bk, you have important rights over your own data. We respect those rights and are ready to help you exercise them.

• Right to Access Information: You can request a summary of your stored information at any time.
• Right to Rectification: If any of your information is inaccurate, you can request a correction.
• Right to Erasure: You may request deletion of your information under certain circumstances; however, not all data may be erasable where legal obligations apply.
• Right to Object to Data Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Right to Withdraw from Marketing Communications: You can opt out of promotional emails or messages at any time.

To exercise any of these rights, contact the 93bk support team. We typically respond within 30 days.

8 Minor Protection

93bk is strictly for users aged 18 and above. We do not collect or process data from minors under any circumstances.

• Age is verified at registration, and supporting documents may be requested where necessary.
• If a minor is identified, their account will be closed and their data deleted immediately.
• If parents have any concerns, they can contact our support team and action will be taken promptly.

9 Security Measures

To keep your information secure, 93bk applies multiple layers of technical and administrative safeguards.

• SSL/TLS Encryption: All data transmitted between you and 93bk servers travels through encrypted channels.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Restricted Access Policy: Only authorized personnel have access to specific data.
• Suspicious Activity Monitoring: Unusual activity is detected using AI-powered systems.

10 Third-Party Services and Links

The 93bk platform integrates certain third-party services — such as game providers, payment gateways, and analytics tools. These third parties have their own privacy policies, which are outside our control.

• Game providers may collect gameplay session data for the purposes of their own services.
• Payment providers collect the information necessary to process transactions.
• All third-party partners are bound by strict data protection agreements.
• Third-party partners are not permitted to sell or misuse your information.

11 Privacy Policy Changes

93bk may update this Privacy Policy due to changes in technology, legal requirements, or business needs. For significant changes, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• You may be notified of any changes made to your login details.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

12 Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is always here to help.

For more details, visit our FAQ Page or Terms and Conditions View.